Q: Is the price in-store and website the same?
A: Yes, it is the same.
Q: What forms of payment do you accept?
A: We accept credit card, e-wallet and ipay88
Q: Are your products HALAL?
A: Our products not certified HALAL. However, we can confirm that they do not include any pork related ingredients as certified by the company.
Q: Where can I find the ingredients list for each product?
A: You may find the list under the ingredients tab for each product.
Q: When do you pack and ship the items?
A: We will pack and ship during business hours from 8am to 5pm (Monday to Friday).
Q: Will my order come with a free gift card?
A: Yes, it is included.
Q: How much does the delivery cost?
A: Delivery cost will be RM15 (West Malaysia) but free delivery on orders above RM200 and RM30 (East Malaysia) but free delivery on orders above RM400 .
Q: What courier do you use?
A: We are using GD Express for nationwide shipping.
Q: How long will the delivery take?
A: The delivery will take 3 to 5 working days.
Q: Where do I find my tracking details?
A: Tracking details will be sent to your registered e-mail and contact number once your order is packed.
Q: Do you accept returns or refunds?
A: We do, please refer our Terms & Conditions on returns and refunds.
Q: How can I contact Bakhache Luxuries?
A: You can email us at email@example.com or contact us at 03-77855755 during business hours from 8am to 5pm (Monday to Friday).