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Rewards Program FAQs

  • Q: What is Bakhache Rewards Program?

    A: Bakhache Rewards Program is our loyalty program - designed to show appreciation to our community and create excitement around building your ideal wardrobe. We hope it brings you closer to us and that you get to experience our brand beyond our products. You can earn credits for shopping or connecting with us on social and more. The more credits you collect, the more benefits you can enjoy.

 

  • Q: Can i combine my points with any existing discounts?

    A: Sorry, we do not allow code stacking in a single order.

 

  • Q: Do my points expire?

    A: Nope! You can redeem your store credit anytime you want.

 

  • Q: Do purchase made prior to my rewards opt-in count towards my point earning?

    A: Unfortunately not – you will only be eligible to receive points on purchases made after becoming a member. But we will gift you RM20 store credit just for signing up (starting from 1st July 2021)!

 

  • Q: How does it work?

    A: JOIN: Create an account to join Bakhache Rewards Program. EARN: Earn store credits for shopping and engaging with us on social and more. REDEEM: Redeem bonus credit on next purchase directly.

  • Q: How Do I Earn Points?

    A: You can earn store credits in several ways. Create an account : RM20 (once). Spend RM1 earn 5% store credit (unlimited). Birthday Gift : RM20 (valid for 30 days only). The more you do and...

 

  • Q: How to refer a friend and get rewarded?

    1. Login to your account and click refer friend section.
    2. Share your referral link by click the facebook share, whatsapp share or copy the referral link.
    3. When friend signs up account with us and you will get RM10
    4. Each referral’s first purchase earns you RM10

  • Q: How do I join?

    A: We’ve made it simple. It’s free to join; all you have to do is enter your email address and create a password to sign up. All existing customers are automatically enrolled into the program, and will just need to log in to activate their account. SIGN UP NOW!

 

  • Q: How do I redeem my credits?

    A: You may apply the store credit at cart page and you can choose not to use or cancel at check out. **Store credit redeem feature is not available in the multi address shipping check out page.

 

  • Q: Is there a birthday offer in the rewards program?

    A: Yes there is. You'll be gifted RM20 worth of store credit, valid used in 30 days only! For you to enjoy the bonus credits, you need to key in your birthday 30 days before your birthday date.

 

  • Q: What can I do if I have any questions about my points, status or account?

    A: You can shoot us an email to info@bakhache.com or contact our support team.

 

  • Q: What do I get for joining?

    A: What’s a rewards program without the perks, right? Members will receive exclusive benefits like early access to new launches, promotions, and birthday offers. As you accumulate your store credits, you can choose to redeem them anytime...

 

  • Q: What happens to my points if I cancel my order?

    A: Cancelled/ refunded orders are not permitted to earn credits, so credits will be removed from your account after your order is cancelled.

 

  • Q: When do I see my point adjustments?

    A: Your credits can be viewed in your online account dashboard automatically.
      • Q: Can I transfer my credit to the other websites under the bakhache group?

        A: Yes, you can transfer your credits to bakhachegourmet.com or bakhache.com as long as you have an account created on that website with the same registered e-mail.

        Kindly e-mail your request details and registered e-mail to info@bakhache.com or contact us via WhatsApp. Please allow up to 24 to 48 hours for credit to be reflected on your account after re-activation on the new website.

       

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